Política de reembolso
Last updated: August 15, 2026
At JM Press, we create digital products designed to help you plan, organize, track, and manage everyday life. Please review this policy carefully before completing your purchase.
Digital Products
Because JM Press products are delivered electronically, all digital product sales are generally final.
Once a digital product has been delivered or access has been provided, we generally cannot offer returns, exchanges, or refunds for change of mind or accidental purchases.
We can assist if:
- You accidentally purchase the same product more than once. Duplicate purchases may be eligible for a refund.
- Your purchased file is corrupted, incomplete, or inaccessible.
- There is a technical or formatting issue that materially affects the usability of the product.
- You experience another genuine issue that prevents you from receiving or accessing the product you purchased.
Where appropriate, we may provide a corrected file, replacement access, updated version, or refund depending on the circumstances.
Refunds are generally not available for:
- Change of mind
- Accidental purchases
- Purchasing the wrong product
- Deciding that the product is not suitable for your needs after purchase
- Failing to review the product description before purchasing
- Failing to check the stated format or compatibility requirements
- Successfully receiving or downloading the product
Please review the product description, format, compatibility information, and included features before completing your purchase.
Product Updates
From time to time, JM Press may improve, update, or enhance an existing product.
Where applicable, previous customers may receive access to updated versions of products they have purchased. This may vary by product and is not guaranteed unless specifically stated on the product page or in your purchase information.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us with the relevant order numbers.
After verifying the duplicate purchase, we may refund the duplicate transaction to the original payment method.
Technical Issues
If you experience a problem accessing your purchase, please contact us before requesting a refund.
Please provide:
- Your order number
- The email address used for the purchase
- A description of the problem
- Any relevant screenshots or error messages
We will make reasonable efforts to resolve genuine technical or access issues.
Where appropriate, we may provide corrected access, a replacement file, or another reasonable solution.
Refund Processing
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded or limited under applicable law.
Where applicable law provides you with additional rights, those rights will continue to apply.
Contact Us
If you have a problem with your purchase or believe you have a legitimate issue covered by this policy, please contact JM Press:
Email: jubileecheptoo@gmail.com
Please include your order number and a brief description of the issue.
We aim to respond to support requests within 2–3 business days.